Privacy policy

Effective Date: 04/09/2026

Nebü respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described below.

1. Information We Collect

We collect information to process transactions, prevent fraud, and improve your experience.


1.1 Personal Information You Provide


When you interact with Nebü, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Order history

1.2 Identity Verification Information (Where Required)

For fraud prevention, especially on high-value orders, we may request:

  • Government-issued identification
  • Proof of address
  • Additional verification documents

This data is collected only when necessary and handled securely.


1.3 Automatically Collected Information

When you use our website, we automatically collect:

  • IP address
  • Device type and browser
  • Location data (approximate)
  • Website activity (pages viewed, time on site)
  • Cookies and tracking data

1.4 Transaction & Fraud Data


We may collect and store:

  • Payment authorization data
  • Fraud screening results
  • Risk scores and internal fraud assessments
  • Communication records (email, chat, calls)


2. How We Use Your Information

We use your information for the following purposes:


2.1 Order Fulfillment

  • Process and deliver orders
  • Provide order confirmations and updates


2.2 Fraud Prevention & Security

  • Verify identity and payment methods
  • Detect and prevent fraudulent transactions
  • Investigate disputes and chargebacks


2.3 Customer Support

  • Respond to inquiries
  • Resolve issues or disputes

2.4 Marketing & Communications

  • Send promotional emails (with your consent)
  • Provide updates on products and offers

You may opt out at any time.

2.5 Legal & Compliance


  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect Nebü’s rights and assets

3. Sharing of Information


We do not sell your personal data.

We may share your information with:

3.1 Service Providers


Including:

  • Payment processors (e.g., Shopify Payments, Affirm)
  • Shipping carriers (e.g., FedEx, DHL, UPS)
  • Fraud detection and security providers
  • IT and website hosting services


These providers only receive necessary information.

3.2 Legal Authorities

We may disclose information if required to:

  • Comply with laws or regulations
  • Respond to legal requests
  • Investigate fraud or criminal activity


3.3 Business Transfers

In the event of a sale, merger, or acquisition, your data may be transferred.

4. Data Security

We implement strict security measures, including:

  • Encryption of sensitive data
  • Secure payment processing (PCI-compliant providers)
  • Restricted access to personal data
  • Internal security protocols

However, no system is completely secure. You use our services at your own risk.

5. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud


6. Cookies & Tracking Technologies

Nebü uses cookies to:

  • Improve website performance
  • Analyze user behavior
  • Support marketing efforts

You may disable cookies in your browser, but this may affect functionality.

7. Your Rights


Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent for marketing

To exercise your rights, contact:
support@nebugold.com

8. International Users

If you access our website from outside the United States:

  • Your data may be transferred to and processed in the U.S.
  • You consent to this transfer

9. Third-Party Services


Our website may include links or integrations with third-party services.

Nebü is not responsible for:

  • Their privacy practices
  • Their data handling


10. Children’s Privacy

Nebü does not knowingly collect data from individuals under 18.

11. Updates to This Policy

Nebü reserves the right to update this Privacy Policy at any time.

Changes will be posted on this page.

12. Contact Information

For any privacy-related inquiries:
📧 support@nebugold.com